At PureLamps.ca, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund and return policy to ensure a happy shopping experience.

Returns

Eligibility for Returns:

  • You may return most items within 30 days of receipt for a full refund.
  • Items must be unused, in their original condition, and in the original packaging.
  • Certain items, such as personalized or custom-made products, are not eligible for returns unless defective.

Return Process

  1. Contact Us: To initiate a return, please contact our customer service team at hello@purelamps.ca. Include your order number and the reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions for returning the item.
  3. Shipping the Item: Package the item securely and include the RAN inside the package. You are responsible for the return shipping costs unless the item is defective or incorrect.
  4. Tracking: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

  • Upon receiving your returned item, we will inspect it and notify you of the status of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days.
  • Please note that depending on your payment provider, it may take additional time for the refund to appear on your account.

Exchanges

  • We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, depending on your preference.

Non-Refundable Items

  • Gift cards, sale items, and any items marked as non-returnable are final sale and cannot be returned or refunded.

Changes to This Policy

We may update this Refund and Returns Policy from time to time. All changes will be posted on this page. It is your responsibility to review this policy periodically for any updates.

Contact Us

If you have any questions or concerns regarding this policy, please reach out to us:

Email: hello@purelamps.ca